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Frequently Asked Questions (FAQs)

  1. What services do you offer?

    • We offer a range of cleaning services including regular home cleaning, deep cleaning, move-in/move-out cleaning, and office cleaning. We can also customise our services to meet your specific needs.

  2. What areas do you serve?

    • We currently serve the entire Melbourne Metropolitan area and surroundings . Please contact us to confirm if we cover your specific location.

  3. Are your cleaning products safe and eco-friendly?

    • Yes, we use eco-friendly and non-toxic cleaning products that are safe for both your family and pets.

  4. Do you bring your own cleaning supplies and equipment?

    • Yes, our team comes fully equipped with all the necessary cleaning supplies and equipment. If you have any specific products you'd like us to use, please let us know.

  5. How much do you charge for your services?

    • Our pricing depends on the size of your home and the type of service you need. Please provide us with more details so we can give you an accurate quote.

  6. Are you insured and bonded?

    • Yes, we are fully insured and bonded for your peace of mind.

  7. How do I book a service?

  8. What is your cancellation policy?

    • We require a 24-hour notice for any cancellations. If a cancellation is made less than 24 hours before the scheduled service, a cancellation fee may apply.

  9. What precautions are you taking due to COVID-19?

    • We are committed to the health and safety of our clients and staff. Our team follows all recommended guidelines including wearing masks, gloves, and maintaining social distancing. We also sanitise all our cleaning equipment before and after each use.

  10. Can I schedule a regular cleaning service?

    • Absolutely! We offer weekly, bi-weekly, and monthly cleaning services. We can work out a schedule that best fits your needs.

  11. What kind of training do your cleaners receive?

  • Our cleaners go through a rigorous training program before they start working with us. The training includes both theoretical and practical sessions. They learn about different cleaning techniques, the proper use of cleaning equipment and products, safety procedures, and customer service. We also provide ongoing training to ensure our team is up-to-date with the latest cleaning standards and practices.

12. Do you conduct background checks on your cleaners?

  • Yes, the safety and security of our customers is our top priority. We conduct comprehensive background checks on all our cleaners before they join our team. This includes verifying their identity, checking their criminal record, and contacting their references. We also conduct regular audits to ensure our cleaners maintain the highest standards of professionalism and integrity.

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